SHIPPING

Free Deliveries in Vietnam
No minimum order quantity in Vietnam.
We pack all orders on Mondays, Wednesdays and Fridays and arrange deliver by a local courier with 1-2 days transit time.

South East Asia and Japan
We plan to open for more countries in South East Asia, Australia and Japan from January 2025 and the European market from March 2025.

Non-EU Countries:
Norway, The United Kingdom and Switzerland.
If you wish to receive orders to above countries then please email Frantz Pedersen at FP@notjustgroup.com and we will arrange accordingly.

Non listed Asian countries:
If you are living in a country not listed above then please email Frantz at fp@notjustgroup.com, and we will try our best to find a solution to deliver the desired product(s) to you. 

Deliveries with-in Vietnam:
All orders are packed and shipped from not just group's warehouse in Ha Noi and Hoi An, Vietnam.

Any questions:
If you have any questions to orders please don't hesitate to contact Katy at 070 2316 260 or Frantz Pedersen at fp@notjustgroup.com or call him at +84 37 276 7278 or +45 2627 5541.

 

Refund, Return and Privacy Policies

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also include the original label.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 
If you’ve done all of this and you still have not received your refund yet, please contact, Frantz Pedersen at fp@notjustgroup.com.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send an email to Frantz Pedersen at fp@notjustgroup.com or send your item to below address.

Shipping
To return your product, you should mail your product to our office at:

Ha Noi
Not Just Group Vietnam Co. Ltd
No 94 Tu Hoa Street, Quang An Ward
Tay Ho district
Hanoi

Att: Kent 094 2828 715 or Frantz 037 276 7278

Hoi An
Not Just Group Vietnam Co. Ltd
(Quang Nam Branch)
You-Hub, Village 4
Cam Thanh Commune
Quang Nam, Hoi An

Att: Katy 070 2316 260 or Frantz 037 276 7278

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. 

PRIVACY STATEMENT

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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. 

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at fp@notjustgroup.com or mailing us at:

Ha Noi
Not Just Group Vietnam Co. Ltd
No 94 Tu Hoa Street, Quang An Ward
Tay Ho district
Hanoi

Att: Kent 094 2828 715 or Frantz 037 276 7278

Hoi An
Not Just Group Vietnam Co. Ltd
(Quang Nam Branch)
You-Hub, Village 4
Cam Thanh Commune
Quang Nam, Hoi An

Att: Katy 070 2316 260 or Frantz 037 276 7278

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. 

Payment:
We only accept payments in Vietnam with direct bank transfer to Not Just Group's account at Techcom Bank.

Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. 

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY 

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES 

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

SECTION 8 - AGE OF CONSENT 

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION 

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact Katy, Kent or Frantz Pedersen at fp@notjustgroup.com or 

Ha Noi
Not Just Group Vietnam Co. Ltd
No 94 Tu Hoa Street, Quang An Ward
Tay Ho district
Hanoi

Att: Kent 094 2828 715 or Frantz 037 276 7278

Hoi An
Not Just Group Vietnam Co. Ltd
(Quang Nam Branch)
You-Hub, Village 4
Cam Thanh Commune
Quang Nam, Hoi An

Att: Katy 070 2316 260 or Frantz 037 276 7278